Challenges
- Monitor batch jobs daily as the system processes/adjudicates 140k-150k claims every day
- Fix the issues faced during batch monitoring such as unwarranted phone redirections to support phones through 16/7 on-call support
- Work on enhancements and implement the same for the existing processes
Solutions
- Implemented a cloud calling mechanism to resolve the support phone redirection issues
- Monitored nightly batches and documented the run time for different volumes
- Based on the data gathered, worked on process optimization
Tools & Technologies
Sybase, Atomic, Perl
Key benefits
- Continuous process enhancements and onsite primary batch support
- Optimization of one of the processes lead to a considerable reduction of run time – from 150 mins to 60 mins
- Optimization of long running jobs and parallel processing mechanism for the existing processes increased efficiency
